Your comfort is our priority
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I contacted the hotel several days before our stay to request a refund or rescheduling because of concerns about the planned protests and their potential impact on our safety and travel plans. The hotel refused both options. The phone conversation was unpleasant, and the staff dismissed my concerns. I understand the booking’s cancellation policy, but the hotel showed no flexibility despite the circumstances. The hotel should have handled the situation more professionally and offered a reasonable alternative. Based on this experience, I would not recommend this hotel to others.<br><em>(Translation failed - API error)</em>
We arrived at theevening, tired after a long flight. We entered the code of our room and opened the door just to discover someone else's bags on the bed. After a quick conversation with the owner, apparently it was a mistake - he gave our room to someone else and offered us another room. So I asked him how that happened and how can we be sure no stranger enters our new room (like we did in the previous). The guy started yelling and attacking me. I was in a shock. First time in Brussels. Is it how the locals treat costumers? Never had such a terrible reception. Stay away!<br><em>(Translation failed - API error)</em>
Before coming to Brussels we checked the reviews here and got scared. But when we arrived everything was way more better than everyone texted here. Firstly the location was perfect, we even had a wonderful view from our windows! we found the apartment pretty easy, because they sent us a lot of pictures and explained how to get there. Secondly, it was not a big apartment, but it was enough for three friends to stay for a few days. Okay, we didnt have the spoons, but it wasnt the main problem why we would say something bad about the place. I was happy about this stay for its location, price and inside. It was actually pretty interesting that it was in the shopping center and we had to always take a route there 😂 If you come just for a fancy holiday - maybe its not the best place. But if you come for Brussels and experience - amazing. Even the workers that we met were fun and nice. Thank you!<br><em>(Translation failed - API error)</em>
Our stay at Centerstay Brussels was an absolute nightmare. First of all, the place was incredibly difficult to find, which started our visit off on the wrong foot. When we finally managed to locate it, the room was far below average – certainly not what was advertised. The worst part, however, was the service. We were not allowed to turn on the air conditioning, despite paying for the room. Instead, the staff (+32 486 90 17 44) gave us a condescending lecture about saving the planet, insisting that 25 degrees outside meant we didn’t need it. This is outrageous! We paid for the room and should have the right to use the amenities we paid for. As a result, we couldn’t sleep comfortably at all. This place is a disaster. If I could give 0 stars, that’s exactly what I’d do. Do yourself a favor and avoid booking this place at all costs.<br><em>(Translation failed - API error)</em>